Terms and Conditions — Biotique SA

Last Updated: [Insert Date]

Welcome to Biotique SA (the “Website”), located at https://www.test3.blak.co.za/. The Website is owned and operated by [Company/Owner Name] (“we,” “us,” or “our”).

These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of skincare products, body care products, organic supplements, and wellness items. By accessing our Website or making a purchase, you agree to be bound by these Terms.

  1. Important Medical and Wellness Disclaimer

IMPORTANT

Not Medical Advice: All content, products, and information on this Website are provided for educational and wellness purposes only. They are not intended as a substitute for professional medical advice, diagnosis, or treatment.

Product Claims: The products and supplements offered on this Website (including herbal supplements, vitamins, and metabolic aids) are not registered medicines with the South African Health Products Regulatory Authority (SAHPRA) unless explicitly stated. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Consult a Doctor: You must consult with a qualified, registered medical practitioner before starting any supplement program, changing your diet, or applying new skincare products, especially if you have pre-existing medical conditions, are pregnant, or are nursing. Never disregard professional medical advice because of something you have read on this Website.

  1. E-Commerce Purchases and Stock Availability

2.1. Eligibility: You must be 18 years of age or older to purchase products from this Website.

2.2. Product Descriptions: We try to represent our organic wellness and skincare items as accurately as possible. However, packaging, ingredient colors, or texture may vary slightly due to natural batches.

2.3. Stock and Availability: All items are subject to availability. In the event that a supplement or lotion is out of stock after your purchase, we will contact you to offer a suitable replacement or issue a full refund.

2.4. Pricing: Prices are listed in South African Rand (ZAR) and exclude delivery fees. Pricing is subject to change without notice.

  1. Payments

3.1. We support secure payment methods, including credit/debit cards and EFT gateways. 3.2. All payments are encrypted and processed through secure third-party payment platforms. We do not store or transmit financial or credit card numbers on our server.

  1. Deliveries and Temperature-Sensitive Products

4.1. Delivery: Orders are shipped according to our Delivery Policy. Delivery timeframes (typically [Insert Number, e.g., 2 – 5] business days) are courier estimates.

4.2. Heat Sensitivity: Skincare products, natural creams, and organic oils may melt or change consistency when exposed to high temperatures during transit. We cannot accept responsibility for environmental exposure once the package is dispatched, and we advise checking tracking to ensure someone receives the delivery immediately.

  1. Returns, Refunds, and Medicine Restrictions

5.1. Strict Return Exclusions on Medicines and Supplements: In compliance with South African health and hygiene regulations, we do not accept returns or refunds on any ingestible supplements, herbal medicines, wellness formulas, or opened cosmetic and skincare products, unless they are defective or damaged upon receipt.

5.2. ECTA Cooling-Off Period: Unopened, fully sealed, non-supplement items may be returned within 7 days under ECTA, at your own shipping cost.

5.3. Defective Goods (CPA Warranty): If a product is delivered damaged, expired, or has compromised seals, you have a 6-month warranty in terms of Section 56 of the CPA to request a replacement or refund, provided you supply photographic evidence of the issue immediately.

For full details, please refer to our Return Policy.

  1. Intellectual Property

All content on the Website—including product names, text, graphics, logos, brand names (such as Biotique, Glysolid, and Well I Am Organics), and layouts—is protected by copyright and intellectual property laws of South Africa. You may not copy or redistribute any contents without our written permission.

  1. Limitation of Liability

To the maximum extent permitted by South African law, Biotique SA, its owners, directors, and suppliers shall not be liable for any personal injury, adverse health effects, allergic reactions, or damages resulting from the use or misuse of any products purchased on the Website, or from relying on information published on the Website.

  1. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising in connection with the Website or products sold will be resolved in South African courts.

  1. Contact Details

For inquiries, support, or return requests, please contact us:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Address: [Insert Physical Address]