Delivery Policy

Delivery Policy — Biotique SA

Last Updated: [Insert Date]

At Biotique SA (“we,” “us,” or “our”), we aim to deliver your skincare and wellness products to you in the quickest and most secure way possible. We deliver nationwide across South Africa using reputable courier services.

Delivery Rates and Options

Delivery fees are calculated during the checkout process based on your delivery address. Our current delivery pricing structure is as follows:

Standard Nationwide Courier Delivery: [Insert Amount, e.g., R99.00] flat rate.
Major Metropolitan Areas (e.g., Johannesburg, Pretoria, Cape Town, Durban): [Insert Amount, e.g., R85.00].
Regional or Outlying Areas: [Insert Amount, e.g., R120.00].
Free Delivery: We offer free delivery on all orders within South Africa exceeding [Insert Amount, e.g., R1,000].
Self-Collection: [Optional: We offer local collection at our warehouse in [Insert City] for [Insert Fee, e.g., R0.00 / Free]. Collection hours are [Insert Days/Hours].]

Processing and Dispatch Times

Order Processing: Orders are processed and prepared for dispatch within [Insert Number, e.g., 1 – 2] business days after we receive confirmed payment.
Public Holidays & Weekends: We do not process or dispatch orders on weekends or public holidays. Orders placed during these times will be processed on the next business day.
High-Volume Periods: During peak shopping seasons or promotional sales, processing times may extend to [Insert Number, e.g., 3 – 4] business days. We will notify you of any major delays.

Delivery Timeframes

Once your order has been handed over to the courier, the estimated delivery times are:

Major Metropolitan Areas: [Insert Number, e.g., 2 – 3] business days.
Regional and Outlying Areas: [Insert Number, e.g., 3 – 5] business days.
Remote Areas: [Insert Number, e.g., 5 – 7] business days.

Please note that these timeframes are estimates provided by the courier services and are not strictly guaranteed.

Delivery Process and Tracking

Tracking Number: As soon as your order is dispatched, you will receive a Shipping Confirmation Email containing a unique tracking number and a link to the courier’s online tracking portal.
Delivery Address: We deliver to physical addresses (home or work) where someone is available to receive and sign for the package during business hours (08:00 to 17:00, Monday to Friday). We do not deliver to P.O. Box addresses or Postnet Suites.
Receipt of Delivery: Any person who signs for the package at the designated address will be deemed authorized to receive the delivery. If no one is available to receive the package, the courier will attempt to redeliver or contact you to arrange a suitable time. If delivery fails repeatedly due to customer unavailability, you may be billed for re-delivery charges.

Temperature-Sensitive Products (Storage and Transit Disclaimer)

Certain wellness products, skin creams, and organic supplements may be sensitive to high temperatures.
While we ensure products are stored in a temperature-controlled environment and packed securely, we are not liable for changes in product consistency (e.g., melting of creams or soft balms) due to extreme heat during courier transit.
We advise customers to ensure someone is present to receive the delivery immediately so packages are not left in hot courier vehicles or outdoors.

Damaged or Incomplete Deliveries

Inspection on Arrival: Please inspect your package upon receipt. If the packaging appears severely damaged, torn, or tampered with, please either refuse the delivery or note the damage on the courier’s delivery slip before signing.
Reporting Discrepancies: In the event of damaged items, incorrect items, or missing products, you must report the issue to us at [Insert Email Address] within [Insert Hours, e.g., 24 or 48 hours] of delivery. Please include your order number and photographic evidence of the damage or packaging.