Privacy Policy

Last Updated: [Insert Date]

At Biotique SA (“we,” “us,” or “our”), we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, process, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) No. 4 of 2013 of South Africa.

This policy applies to our website https://www.test3.blak.co.za/ (the “Website”) and all wellness products, skin care products, and dietary supplements sold by us.

Information We Collect

We collect personal information that you provide to us directly when navigating our Website, registering an account, placing an order, subscribing to our newsletter, or contacting us. This information includes:

Identifiable Information: Full name, username, and account login details.
Contact Information: Email address, telephone/mobile number, billing address, and delivery address.
Financial Information: Credit card or bank details used to process payments. All transactions are securely processed by third-party payment gateways; we do not store full payment card details on our servers.
Transaction Information: Details of products you have purchased, order history, billing history, and correspondence regarding your orders.
Wellness Preferences (Optional): Details about skin type, dietary preferences, or health interests that you share with us (e.g., in surveys or product reviews) to customize your shopping experience.
Technical and Usage Information: IP address, browser type, operating system, page views, and website activity collected through cookies to optimize your browsing experience.

Special Care for Sensitive Personal Information

Some information you provide (such as supplement preferences or skincare concerns) may be considered sensitive under POPIA. We process this information only:

With your explicit consent (e.g., when you voluntarily select product tags or fill out a wellness profile).
For the purpose of fulfilling your specific request or purchase.
In a secure manner using industry-standard encryption.

How We Use Your Information

We process your personal information for the following purposes:

Order Processing and Fulfilment: Processing payments, packaging products, and delivering your wellness goods to your physical address.
Account Management: Creating and maintaining your user account, managing your wishlist, and providing account support.
Customer Support: Responding to inquiries, troubleshooting order issues, and handling product returns (where legally permitted).
Security and Fraud Prevention: Verifying transactions and protecting our Website and customers against cyber threats or fraudulent activity.
Marketing Communications (With Consent): Sending you promotional offers, wellness tips, newsletter updates, and information about new organic arrivals. You may unsubscribe at any time.
Website Analysis and Improvement: Monitoring website usage to improve layout, product offerings, and user experience.
Legal Compliance: Retaining financial records, invoices, and audit trails to comply with South African tax laws.

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We share your information only with trusted service providers who assist us in conducting our business and fulfilling your orders:

Courier and Logistics Providers: Third-party couriers that deliver your skin creams, lotions, and supplements.
Payment Gateways: Secure third-party processors facilitating online payments.
Hosting and IT Services: Providers that host our website servers, manage databases, and secure our system infrastructure.
Email Marketing Platforms: Platforms used to send out newsletters and promotional offers (only if you are subscribed).
Regulatory & Law Enforcement Authorities: When required by law to comply with tax audits, court orders, or health regulation investigations.

We ensure that all our partners are contractually bound to comply with POPIA regulations and maintain strict confidentiality.

Security of Your Personal Information

We implement appropriate technical and organizational security measures to protect your personal information against loss, destruction, unauthorized access, alteration, or disclosure. This includes:

Using SSL (Secure Sockets Layer) encryption for all transactions and communications on the Website.
Restricting internal access to personal information to employees who require it for operational duties.
Securing physical records and electronic databases with password protection and firewalls.

Retention of Your Personal Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by South African law (such as retaining tax invoices for 5 years under the Tax Administration Act). When your information is no longer needed, it is securely deleted or anonymized.

Your Rights under POPIA

As a data subject in South Africa, you have the following rights:

Right of Access: Request confirmation of whether we hold your personal information and receive a description of that data.
Right to Rectification: Request that we update, correct, or delete inaccurate or incomplete personal information.
Right to Object: Object to the processing of your personal information for direct marketing or on other reasonable grounds.
Right to Withdraw Consent: Opt-out of receiving newsletter or marketing material at any time by clicking the “unsubscribe” link or contacting us.
Right to Lodge a Complaint: Lodge a complaint with the South African Information Regulator.

Cookies

Our Website uses cookies to remember your login details, store items in your shopping cart, and compile anonymous website traffic statistics. You can configure your browser to block cookies, but please note that some parts of our Website may not function properly without them.